All Icon Business Solutions members are committed to our 12 points of culture and as such are passionate about achieving our primary aims, upholding our purpose and supporting Icon Business Solutions in its mission. Integrity: Our Foundation of Success • We focus on positive outcomes • We build and foster healthy relationships and • We are only willing to promise what we truly believe is achievable Excellence: Our Pillar of Difference • Our deliverables are of the highest possible quality • We continually strive to add value to our interactions with others • We always acknowledge others for their positive actions and are willing to receive praise for our actions and • We are unwilling to accept ‘Second best’ or ‘just good enough’ Passion: Our Point of Distinction • We display a high level of enthusiasm when supporting our clients • Our attitude is ‘how can we’ rather than ‘why we can’t’ • We consistently strive towards developing ourselves as leaders and • We are providers of solutions rather than promoters of problems Urgency: Our Cornerstone of Achievement • We understand that delay creates a backlog which, in turn can lead to potential failure - and that that is not acceptable • We are willing to do whatever it takes to get the job done • We foster a ‘can do’ attitude in our work and the work of our team members and • We encourage our associates, team members, clients and suppliers to undertake the same philosophy of urgency Knowledge: Our Creation of True Wealth • We are committed to ongoing learning in business improvement methods • We are committed to developing ourselves as people and to acquiring knowledge that will help us gain wisdom and • We understand that simply having knowledge is not enough; we must apply it and learn from that application Our Word: Who We Are • We only make agreements we are willing and able to fulfil • We communicate any potential problems in an appropriate manner and • We offer solutions to rectify these Success: Our Purpose • We foster an attitude of success • We support others in their aim to be successful • We are willing to receive and to give and • We consistently display the attributes of confidence and positiveness Change: We Embrace the Future • We understand that change is a constant in the universe, and is to be embraced as a positive and natural occurrence and • We will support others around us in embracing positive action towards the changes they desire in their business and their personal life Openness: Our Way of Communicating • We are open in our communication with others • We speak the truth with compassion • We are willing to take constructive feedback and • We understand that gossip destroys organisations and we will take every opportunity to correct any potentially destructive situation Team Work: Our Way of Working Together • We strive towards the achievement of our team’s goals and the goals of Icon Business Solutions • We are willing to learn from our mistakes • We consistently operate from a desire to cooperate and we will remove any potential barriers to this end Systems: Our Way of Developing • We work from the premise of humanising the exceptions and systemising the routine • We understand that 95% of all business challenges are system-related and 5% are human-related • We work towards eliminating re-work within your business • We consistently foster a culture of test and measure, review and correct. Life: Our Way of Being • We consistently foster a culture of fun within our business and our clients’ businesses • We consistently foster a culture that business is greater than ourselves and that others can support us in our business and • We develop an attitude towards others that promotes positive relationships.

© 2007 Icon Business Solutions.  Developed by Artena Solutions